Returns
We guarantee that all of our products are manufactured to the highest quality standards in the industry and worldwide, and certain that you will be pleased with your purchase. On the rare occasion that you are not satisfied we will be more than happy to offer a refund. If you're seeking to change your original order item(s) for an alternative item (size, length, style etc) please return your order item(s) back to us and kindly replace a new order separately at your convenience.
Buyers are responsible for return costs.
For a Refund:
We provide up to 14 days from the day after delivery providing that you follow our returns request procedure below:
- Simply contact us via ItalianFineJewelleryUK@gmail.com at any time within 14 days of receiving your order to notify us you wish to return your order or our contact form
- Within 24-48 hours of receiving your return request we'll provide you with an Returns Number (RMA Number) and Address to send the returns to, this will be paid by you.
- Once we've approved your return and provided you with a Returns Number you'll then have a further 14 days in which you can post your return item(s) back to us.
In rare cases where you have posted your return back to us within 14 days of your RMA Number, but owing to delays within the Royal Mail we receive it outside of this 14 day period, we will consider this to have been returned on time and thereby not hold your responsible for any delays. Any returns that are posted to us after 14 days of authorising your return will not be accepted and returned back to you.
Buyers are responsible for any return costs. Obtaining a free Proof of Post/Certificate of Posting from your local post office is advised to verify the date of return. When returning please ensure to use one of the Royal Mails Services, if unsure please contact us. We also understand visiting a post office may be not always be convenient, therefore as an alternative you may opt to purchase your postage online and drop your return in a post box or have the Royal Mail collect from your doorstep. The Royal Mail website facilitates purchasing your postage online and also arranging a collection from your doorstep, including options where they can bring a label to you or you can print the label yourself.
RETURNS CONDITIONS FOR ALL RETURNS
You should return the unworn item to us in its Original Condition and original packaging and with relevant purchase receipts. Any item purchased can be worn to try on for size but must not be returned damaged even if unintentionally caused by accident, neglect or misuse. In the rare event you have received a faulty/damaged item you must report this to us within 48 hours. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on earrings and pierced jewellery. This does not affect your statutory rights. Please be advised that if you have your item/s altered, repaired, or adjusted privately by an individual or commercially by another company, then this will invalidate your right to receive a refund or exchange. We're unable to authorise a return request to be refunded/exchanged where it was part of an order already previously returned for an exchange. In essence we cannot exchange an exchange or refund an item already exchanged.
How long it takes us to process your Return or Exchange:
Whilst most returns are usually processed within 1-5 working days of receipt, please kindly grace us some patience and allow up to 7 working days at the most for us to process your return once it has arrived. Once a refund has been applied from our system, it may take between 1-3 working days to be processed by your card issuing bank. All refunds once applied will be notified to you via e-mail and sent directly to the e-mail address you have provided to us on the checkout page.